If you have windows 7 and you are having installation or problems connecting to the internet, please download the latest version of the connection manager above. Or download it here.

Device not found error
Some devices, when used on Windows 7, will get recognized as an extra storage device. If you connection manager is stating that No Device detected for more than 5 minutes, then please follow the steps below to resolve this issue.

1. Click on the Start Button
2. Click on "Computer"
3. A new drive should be listed in the window that pops up
4. Right click on the extra drive listed and select "Eject" from the popup menu
5. The computer will then continue along the process of recognizing the USB device

If you are having problems with the installation of the software that was provided along with your USB Broadband Device please use the links above to download the software that is used with your Broadband Device.

ReadyBroadband Connection Manager version 2.0.0.64 and higher
The most common solution for the 678 error is to run back through the activation steps. To do this, click on the Activate button on your Ready Broadband Connection Manager. If your card fails in the activation step or still fails to connect after the activation steps, please contact customer service.

Older Connection Managers
Uninstall your old connection manager. Download the latest Ready Broadband Connection Manager. Then follow the step above to run through the activation step.

If you are still getting the 678 error please contact customer service.