We offer an OEM (Original Equipment Manufacturer) warranty on all handsets, devices and modules (items). If you believe the item you received is defective, or not as described, please notify us as soon as possible. If a product is defective, a replacement (providing stock of the exact make/model/color/condition is available) or a refund will be offered if we are contacted within the specified warranty period noted below.
Please contact us for a RMA # (Return Merchandise Authorization) prior to returning or exchanging any item. Obtaining a RMA# is the only way to ensure a refund or exchange will be processed. You must ship your item within 30 days of receiving the RMA# in order to receive a refund or replacement. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, your refund will be processed, and applied to your credit card or original method of payment, within a certain amount of days. We do not offer a refund for the shipping cost incurred upon purchase of the item.
No refunds will be offered if we are not contacted within the warranty period. The item being returned must be received in the same condition as when it left our facility. If the returned item is missing any internal stickers or serial number information, a refund will not be issued.
Refunds are issued to the same account that the purchase was made from. If that purchase was made via credit card, the refund will appear on your credit card account. Please allow up to 5-10 business days for the refund to be administered.
Exchanges (if applicable)
We only replace items if they are defective. This policy does not apply to breakage caused by customer negligence or water damage. Once your return is received and inspected your exchange will be processed in two business days.
Should any of the included accessories (i.e. battery/wall charger/back cover) not work properly, please contact us so we can send you a replacement. If there is a problem with your order, please contact us at 1-800-570-3869 during the below hours of operation:
Monday - Friday 8:00 am to 10:00 pm (CST)
Saturday 8:00 am to 8:00 pm (CST)
Sunday 10:00 am to 7:00 pm(CST)
We’d love the opportunity to fix the issue for you.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.
| Device | Warranty Term |
|---|---|
| Handset (new) | 6 Months from ship date |
| Handset (reclaimed) | 30 days from ship date |
| LMU Module (new) | 6 Months from ship date |